Sr. Software Engineer

Saltire Software • August 2019 - November 2025

• Involved in all aspects of design, development, and maintenance of multiple projects
• Managed workload through various task management systems such as Github Issues, Redmine, Jira, Nulab/Backlog, and informal requests
• Migrated CVS and HG repositories to git, to centralize and unify version control strategies
• Updated and developed documentation of policies, practices, and projects throughout the company
• Suggested and implemented tools to adapt to remote work, including adoption of Mattermost communication client
• Provided on-boarding, mentoring, code review, and personal guidance for jr. developers
• Contributed in whatever capacity was needed over many years at a small company

Project Advisor

Cognella • January 2019 - March 2019

Software Testing

ServiceLedger Inc. • January 2014 - December 2018

Computer Science Tutor, Teaching Assistant

Pacific University • September 2015 - December 2016

Intro to Computer Science I (CS 150), Intro to Computer Science II (CS 250), Data Structures (CS 300)

• Assisted students with assignment completion and understanding of course material.
• Assisted instructor in guiding student learning during programming exercises in a lab setting.

Client Care Department Manager

Real Pro Systems • October 2011 - June 2013

Managed client care department, including two separate support teams (Platinum and Gold/Silver Client Care Teams) for multiple products.

Platinum Client Care Team Lead

Real Pro Systems • February 2011 - October 2011

• Trained a small team of client care representatives, and enforced standards of quality care while developing skills in evaluating employee workloads.
• Mediated escalated client crises, while representing both client and employee interests to upper management.
• Defined new processes and procedures, provided and implemented suggestions, and created extensive reference documentation.
• Applied mastery of HTML and CSS, as well as familiarity with Javascript and JQuery to ensure website designs met the demands of difficult clients

Platinum Client Care Representative

Real Pro Systems • June 2010 - February 2011

• Established support procedures for the company's new top-tier product, and maintained professional relationships with increasing numbers of priority clients.
• Developed personal skills in web development to offset increased demand on technical staff

Client Care Representative

Real Pro Systems • October 2009 - June 2010

• Provided a public face for the company by communicating with clients via calls and email and supporting the company's software platform and website products.
• Created and maintained documentation of processes and procedures.
• Coordinated with senior web developers, graphic designers, IT personnel, and client organizations on deployment and maintenance of company software platform and website products, and managed multiple simultaneous web design projects.

Support Technician

University of North Texas Library • August 2008 - August 2009

• Set up and maintained over 100 public-use computers and dozens of faculty and staff computers, including software installation, hardware and software troubleshooting, cable management, and public workstation maintenance.
• Provided a public face for the department, including responding to users in person, via calls, and email.
• Coordinated with a team of technicians to respond to, track, and resolve computer-related issues reported by faculty, staff, and students in a timely manner, while sharing relevant knowledge, ideas, and experiences. Quickly selected to be trained as lead technician.

Technical Support Representative

ServiceLedger Inc. • August 2007 - December 2007

• Sole responsibility for documentation of, responses to, and tracking completion of technical support issues related to the product, including interactions with customers via calls and emails.
• Worked closely with software developers and customers to coordinate both deployment of and training for new software updates.
• Set up in-house testing environments for developers to observe and address customer issues with the product.

Test Technician

ServiceLedger Inc. • June 2004 - August 2005

• Developed standard procedures for quality assurance, tested main product for bugs and usability issues, and tracked bugs using FogBugz and internally-written software.
• Revised documentation, including describing new features, updating examples, and publishing to the Windows help format.